TRAC Solutions gains service reliability with a hybrid-cloud solution

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Axcelinno - Success Story - TRAC Solutions
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INDUSTRY: Internet of Things

TRAC Solutions provides full-service electronic and alternative monitoring solutions for courts and jails in the Midwest states of Illinois, Indiana, Iowa, Minnesota, Missouri, and Wisconsin since early 2006. Parole officers and the court system depend on TRAC Solutions IOT Devices and applications to monitor parolees.

However, after experiencing setbacks due to inconsistency of service and support from their original platform, they knew a change was needed. Through Axcelinno’s professional services and mentoring, TRAC Solutions simultaneously up-skilled their team and instantly eliminated service disruption setbacks with Red Hat OpenShift.

‘Now we can support any number of customers whereas before, we were quickly running out of the room and overusing our resources. We have a much taller ceiling and can focus on growing our business.’

— Jonathan Rogoff, CTO, TRAC Solutions

Key Results

  • Analytics show engaged customers and effective content.
  • Content is now stored in a single repository.
  • Struggling sales team members are easily identified and trained.
  • Email and mobile device integration has made the sales cycle seamless.

Services & Partner Ecosystem Technologies

  • Axcelinno Professional Services
  • Red Hat OpenShift Container Platform
  • Red Hat JBoss EAP
  • Amazon Web Services (AWS)

Challenge: Improve Service Availability

Due to the instability of the original platform that had been built using unsupported, community software, TRAC Solutions experienced service disruptions lasting 24 hours or more. These issues spurred them to re-evaluate their current solution and find a new one that would reduce complexity as well as potential costs while improving the end customer experience.

‘We researched a lot of vendors, but it was clear that Axcelinno had a team of problem solvers who understood the issues we were facing and the technologies that were needed to solve those problems.’

— Nick Lindsey, Operations Manager, TRAC Solutions

Solution: Migrate To An Enterprise Cloud Solution

TRAC Solutions chose to work with Axcelinno and Red Hat to implement a supported container orchestration platform and application server to provide a stable and highly available platform on Amazon Web Services (AWS) that could host their mission-critical applications.

TRAC Solutions sought guidance from Axcelinno to install and configure the Red Hat Openshift platform in the TRAC Solutions AWS environment, migrate the TRAC Solutions IOT applications to Red Hat JBoss EAP, along with deploying the application and the JBoss EAP platform to this new OpenShift environment.

During the consulting engagement, Axcelinno understood the TRAC Solutions team’s current skills, and mentored and up-skilled them on the new solution.

‘When I’ve worked with consulting teams in the past, they usually just get the job done and leave. We were pleasantly surprised when Axcelinno actually mentored our team throughout the entire process. They really got us to a place where we can be fully autonomous when it comes to supporting and maintaining the environment that was delivered.’

— Jonathan Rogoff, CTO, TRAC Solutions

Results: Enhance Customer Experience

The new cloud infrastructure allowed TRAC Solutions to reduce time to market for customer applications—and increase collaboration between teams. Also, standardizing on Red Hat software helps TRAC Solutions’ IT teams ensure application updates are not only made quickly but with minimal risk of errors or outages for end users. The efficiency of its new environment helped TRAC Solutions reduce its operational expenditure, including time savings and support costs. Parole officers and court systems can rest assured that the continuous alcohol monitoring devices they rely on are available 24/7. TRAC Solutions is currently expanding its client base at a faster rate than ever before, bringing its electronic monitoring technology to criminal justice systems across the nation.

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