We all go through the same routine process when flying. You enter the plane in your boarding group, locate your seat, buckle your seatbelt, and pass time until you get to your destination. The excitement that once used to come with flying has diminished.
As the pandemic continues to affect the airline industry, now is the time more than ever to accelerate innovation and bring excitement back into flying.
Here are the three things the industry can do by using your data and machine learning to become customer centric:
Personalize the flying experience
Reward loyal customers beyond current perks
Shift the focus to the destination